Refund policy

Segla Gear Returns & Warranty Policy

At Segla Gear, we engineer high-performance equipment for those who choose the bold line. We stand behind our craftsmanship and want to ensure you have the right gear for your journey.

30-Day Return Policy

We offer a 30-day return policy, meaning you have 30 days after receiving your item to request a return.

Eligibility for Returns:

To be eligible, your item must be in the same condition that you received it: unworn or unused, with all original tags attached, and in its original packaging. You will also need the receipt or proof of purchase.

Return Process:

1. Contact us at return@seglagear.com to request authorization.

2. Upon acceptance, we will provide instructions on how and where to send your package.

3. Note: Items sent back without prior authorization will not be accepted.

4. Transport Costs: The customer is responsible for all return shipping costs. Shipping fees from the original order are non-refundable.

Paddle Limited Warranty (2-Year)

At Segla Gear, our carbon composite paddles are engineered for optimal strength-to-weight performance during active water sports. We back all paddles with a Two-Year (24-Month) Limited Warranty against true manufacturing defects from the original date of purchase.

1. What IS Covered (Manufacturing Defects)

A manufacturing defect refers to a failure caused by structural flaws during fabrication under normal, intended paddling conditions. Covered defects include:

  • Bond Line Separation: Internal ferrule or blade-to-shaft adhesive seam failure where no external impact marks exist.
  • Material Delamination: Structural layer separation caused by resin voids or curing defects during production.
  • Ferrule & Latch Malfunctions: Mechanical breakdown of integrated adjustment or locking mechanisms.

2. What IS NOT Covered (Impact & User-Induced Damage)

Carbon fiber composite materials are exceptionally strong against hydrodynamic force but susceptible to sharp point impacts and excessive side-load leverage. The following scenarios are NOT covered under warranty:

  • Impact & Collision Fractures: Cracks, punctures, or breaks caused by contact with rocks, reefs, shorelines, docks, or other hard obstacles.
  • Prying & Poling Damage: Fractures resulting from pushing off bottom sediment/rocks ("poling") or using the paddle as a lever to maneuver off obstacles.
  • Transport & Storage Damage: Fractures or structural crushing caused by roof-rack straps, vehicle tailgates, drops on land, or overtightened storage brackets.
  • Cosmetic Wear & Tear: Surface scratches, chip marks on blade edges, UV color fading, or graphic wear that does not affect structural integrity.
  • Shipping Policy: The customer is responsible for shipping items to the Segla Gear inspection center for evaluation. If deemed a covered manufacturing defect, Segla Gear will cover the return shipping costs of the repaired or replaced item.

Essential & Accessory Line Warranty (2-Year)

For our Essential and Accessory lines, we offer a Two-Year (24-Month) Limited Warranty covering defects in materials and workmanship under intended use.

  • Coverage: Includes stitching failures, hardware malfunctions, seam tape separation, or material delamination.
  • Exclusions: Damage caused by accidents, improper maintenance/storage, negligence, prolonged exposure to UV light, corrosion, or normal aesthetic wear and tear.
  • Shipping Policy: The customer is responsible for shipping items to the Segla Gear inspection center for evaluation. If deemed a covered manufacturing defect, Segla Gear will cover the return shipping costs of the repaired or replaced item.

 

Damages and Issues

Please inspect your order upon reception. Contact us immediately if the item is defective, damaged, or if you receive the wrong item so we can evaluate the issue and make it right.

Non-Returnable Items

We cannot accept returns on:

• Custom Products: Special orders or personalized items.

• Sale Items & Gift Cards: All sale purchases and gift cards are final.

Exchanges

The most efficient way to exchange is to return the original item for a refund and place a new order immediately to ensure stock availability.

European Union 14-Day Cooling Off Period

For orders shipped to the EU, you have the right to cancel or return your order within 14 days for any reason. Items must remain in original, unused condition. The customer remains responsible for return transport costs.

Refunds

We will notify you once we’ve inspected your return. Approved refunds are processed to your original payment method within 10 business days. Please allow additional time for your bank to post the transaction. If 15 business days have passed since approval, contact us at return@seglagear.com.