Shipping policy

Segla Gear | Shipping Policy

From Our Workshop to Your Water.

At Segla Gear, we know that once you’ve decided to upgrade your experience, every day spent waiting for the mail is a day spent away from the "flow." We’ve optimized our logistics to be as streamlined as our carbon fiber blades.

1. Processing: We Don’t Do "Slow"
  • Ready for Adventure: Orders for in-stock gear are typically processed and packed within 3-4 business days.
  • Precision Prep: Every paddle is inspected for quality and coated with our Hydrophobic Nano-coating before it leaves our hands.
  • Weekends: Our team is usually out on the water on Saturdays and Sundays. Orders placed over the weekend will ship out first thing Monday morning.
2. Shipping Rates & Speed

We ship globally to ensure every paddler has access to the best tech.

  • Standard: Shipping fee per weight per region
  • International Expeditions: We ship worldwide. Rates and delivery estimates are calculated at checkout based on your location.
  • Estimated Delivery: * Domestic: 3–5 business days.
    • International: 7–14 business days (depending on customs).
3. Real-Time Tracking

As soon as your gear is on the move, you’ll receive a shipping confirmation email with a tracking link. You can follow your paddle’s journey from our warehouse to your front door in real-time.

4. Secure Packaging

Carbon fiber and Aeroglass are high-performance materials. We ship our paddles in custom-engineered, reinforced packaging to ensure that the only thing hitting your blade is water—not a delivery truck.

5. International and Non-EU Duties & Taxes
  • No VAT at Checkout: Segla Gear does not charge or collect EU VAT or foreign sales tax on orders shipped outside the EU.
  • Import Duties & Taxes: Your order may be subject to local import duties, VAT, and customs clearance fees once the shipment arrives in your destination country.
  • Customer Responsibility: All local taxes and import fees are the sole responsibility of the customer and must be paid to the courier/customs agency upon delivery.
6. Missing or Damaged Gear?

If your package arrives looking like it went through a storm it wasn't built for, or if it hasn’t arrived within the expected timeframe:

  • Contact us immediately at info@seglagear.com.
  • Include your order number and photos of the damage if applicable.
  • We will work with the carrier to resolve the issue and ensure you aren't left standing on the shore.